Frequently Asked Questions

Below are a list of Frequently Asked Questions about our counseling. If you have any more questions, please send us an email at


I'm thinking of calling or dropping in, but I'm not sure if I should.

Many people who think about coming to EARS are often hesitant, since it can seem uncomfortable to confide your problems to a person who is both a stranger and a peer. EARS counselors will always try to help with any issue, no matter how big or small. After a session, most people feel they have a better outlook on their problem, and how to handle it. You will never be judged, all sessions are completely anonymous, and confidentiality is guaranteed.


What will happen when I call or drop in?

When you contact EARS, the counselor will help you explore all aspects of your problem. Most people who call find it extremely helpful to talk through an issue with a non-biased peer, since it allows them to explore the issue in a way that can not be accomplished otherwise.


Will the counselor help me decide what to do?

While EARS counselors don't give advice, they will help you sort through your different options. The counselor can assist you in examining all options, and then help you decide which is best for you.


Who are the counselors?

Due to the confidential nature of our service, all counselor identities are strictly anonymous. Students working at EARS are fully qualified to handle any issue, since they have undergone a rigorous 3-semester training program and selection process.

Who can call EARS?

We are here for anyone in the Cornell Community who wants someone to talk to. This includes, but is not limited to, undergraduate students, graduate students, staff, alumni, etc. We want to support you however we can.


EARS puts things in perspective, because it gives us a safe space to talk about our issues and reminds us that we don’t have to deal with things on our own.
- Aislyn DiRisio, '16, EARS Counselor Alum


Cornell University, 213 Willard Straight Hall, Ithaca, NY 14853

Please note: the office will be closed during the Fall 2020 semester. Walk-in, in-person counseling is not availabe.

Phone counseling is available.

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